Terms and Conditions

These Dog Grooming Terms and Conditions ("Terms") govern the services provided by:

Gundog Groombox, located at 22 Linburn Drive, Bishop Auckland, DL14 0RG, hereinafter referred to as "Groomer."

SERVICES PROVIDED

The Groomer provides the following services:

Full grooming (bath, haircut, nail trimming, ear cleaning)
Hand stripping
Teeth cleaning (non-veterinary service)
Reiki relaxation

PAYMENT TERMS & PAYMENT PLANS

The Client agrees to pay the Groomer the agreed-upon service fees.
Additional surcharges may be applied during the groom at the discretion of the Groomer for the following reasons:
- Late drop off/pick up (in excess of 20 minutes from arrival time/pick up notification)
- Fleas
- Aggressive or difficult behaviour
- Excessive matting
Bespoke payment plans are available for services exceeding £150 or ongoing treatments on a fixed schedule, and must be arranged in advance.
Available payment options:
- Option 1: 50% upon booking (non-refundable), remaining 50% due on completion.
- Option 2: Equal monthly instalments over a pre-agreed period (amounts over £150 or treatments on a fixed schedule).
Failure to complete payments will result in suspension of future services until the balance is cleared.

CANCELLATION & RESCHEDULING POLICY

Appointments must be cancelled or rescheduled at least 48 hours in advance.
Late cancellations and no-shows will be required to pay the fee in full before rebooking.

LIABILITY & DISCLAIMER

The Groomer is not liable for any pre-existing conditions or injuries discovered during grooming.
The Groomer will take all necessary precautions, but the Client understands that grooming involves handling animals, which can result in minor cuts, nicks, or stress-related reactions.
The Groomer is not responsible for any necessary veterinary fees before, during or after the groom. The owner is liable for all veterinary fees unless the Groomer is directly responsible for the injury/illness through negligence.
The Groomer is 100% committed to the Animal Welfare Act 2006 and reserve the right to carry out any treatment within their power for the wellbeing of the dog. The owner will be notified as soon as possible.
Teeth cleaning is a non-veterinary service. The Groomer does not diagnose or treat dental diseases and may refuse service if severe dental issues are detected.
The Groomer reserves the right to refuse to groom a dog at any point due to the dog’s behaviour, risk to the groomer, or risk to the dog’s health and wellbeing. The Client will be notified as soon as possible and may be charged the fee in full.

PHOTO & MEDIA CONSENT

By booking an appointment with the Groomer, the Client grants permission for photos/videos of their pet to be used for promotional purposes.

ACCEPTANCE OF TERMS

By booking an appointment with the Groomer, the Client agrees to these Terms and Conditions.
The Client is required to sign the Terms and Conditions upon arrival of their first appointment.
The Client is required to resign the Terms and Conditions should any amendments be made.

Matting Release Agreement

Here at Gundog Groombox it is my policy and under the Animal Welfare Act 2006 not to cause unnecessary pain and stress.

Densely matted coats always cause discomfort and can also cause a variety of skin and health problems.

Matted fur does not allow the air to circulate to the skin, which can lead to hot spots, bacterial and fungal infections. Fleas, ticks, maggots, and other parasites may be lurking in the coat causing further skin problems. Matted fur also pulls and binds, causing discomfort/pain to the dog when moving, playing, or resting. The skin underneath may be raw and inflamed and a matted coat will not dry properly which can also lead to skin infections. Due to matting, your dog’s coat will need to be clipped short and may show signs of skin irritation and sores. When the ears are severely matted there may be haematomas beneath the matting and these haematomas may leak or rupture once the mat is released. This is because the skin of the ears is very thin.

Dogs that have not been groomed regularly may become stressed and find the grooming session uncomfortable. It is my goal to make your dog’s grooming experience as stress-free as possible. Due to the condition of your dog's fur, we have determined that the correct and humane course of action is to complete a full clip-off. This is a short clip, removing all matting, as it is unfeasible to de-mat or brush out the coat as this would cause excessive pain and suffering.

I will be happy to show you how to care for your dog's coat for the future, however, due to the stress and pain it will undoubtedly cause, this is not an option today.

There is a strong chance that your dog’s skin will become more irritated during the clipping process. We recommend using a medicated shampoo to help soothe any irritation that may occur. Due to the mats being tight against the skin, the only way of removing them is to use a short blade to clip between the skin and mats. There is an increased risk that your dog may be nicked or cut because I must work so closely to the skin. I am very careful and extremely diligent, but the possibility of injury is there, and you need to be aware of this and give permission to proceed.

I hereby release Gundog Groombox from any responsibility for the above-mentioned process and all medical problems or injuries that may be uncovered and/or occur during the clipping process. Should my dog require veterinary care after or during the process, I agree to pay all associated fees, including any additional matting fees for small medium, large matt removal and if my dog requires to have its full coat shaved off.

Terms and Conditions

Matting Release Agreement

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